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RETURN AND CANCELLATION POLICY



The return and exchange are subject to the following terms and conditions:

For Exchange or Return, of Marketplace Product/s Customers call the Techorbitonline.net Helpline Number (+971 4 880 0800) or e-mail us at [email protected] for assistance. Marketplace product/s will not be exchanged or returned at the Techorbit Stores.

The return and exchange are subject to the following terms and conditions:

  1. The product/s must be in unopened/sealed condition.
  2. After it has been verified by the Seller.
  3. The process can take up to seven business days from the date of collection. Return/Exchange will be done only after the investigation/technical report.
  4. Limited quantities available for purchase
  5. Inaccuracies or errors in product or pricing information.
  6. Issues identified by our credit and fraud avoidance department.
  7. The customer is to inspect the product/s before signing the Proof of Delivery (POD) document and before the delivery agent’s departure. Any product/s delivered, signed, and/or accepted and subsequently reported damaged or broken such claims will not qualify for return & exchange or Warranty Terms and conditions.

Cancellation of Orders:

  1.  If you wish to cancel an order, please notify us before we process or approve it.
  2.  Orders that have already been processed and shipped cannot be cancelled.
  3.  Techorbitonline.net reserves the right to determine whether an order has been processed By placing an order, you agree not to dispute our decision regarding cancellations.

Refunds:

  1. If your order is cancelled before it has been processed or approved, we will refund the entire amount.
  2. All refunds will be processed to the Customer post the quality check is carried out after the return of the product/s. 
  3. No cash disbursement will be made under any circumstances.

Return and Exchange Policy:

  • For information on returning or exchanging products after receiving them, please refer to our Return and Exchange Policy, which outlines the eligibility criteria, procedures, and any associated fees.
  • Please note that this policy applies specifically to cancellations before processing and does not cover returns or exchanges after receiving the products

Acceptance of Terms:

  1. By placing an order on our website, you acknowledge and agree to adhere to our cancellation, return, and exchange policies.
  2. It is your responsibility to review and understand these policies before making a purchase.

COD Deliveries:

Terms and conditions:
  1. Cash on Delivery (COD) is applicable as a payment method for products sold by Techorbitonline.net.
  2. In addition to any shipping charges, customers shall be required to pay a non-refundable convenience charge of AED 10 for the cash-on-delivery payment method.
  3. There is a maximum limit of AED 2000 when ordering with the COD payment method.
  4. After choosing Cash on Delivery as your delivery method, the customer will receive a call to confirm the delivery. The order will be on hold for the next 6 hours until the customer confirms the order. Thereafter the system will automatically cancel the non-confirmed orders and send the communication to the customer.
  5. Our designated courier partner shall contact the customer and give a scheduled range of time on the delivery day they will be able to deliver the order and collect the payment.
  6. COD isn't available if your order is shipping to GCC and International countries.
  7. The Customer should check the product condition for any tampering before accepting the order However, customers are not allowed to open the order until payment has been handed over to the courier partner.
  8. The Customer shall pay the exact order amount when it is delivered. The courier will not accept any other mode of payment like (non-cash) except cash during the delivery of the product.
  9. After payment has been handed over to the courier and the order has been handed over to the customer, the delivery process is completed and successful.